Highly skilled professional with over 20 years of hands-on experience in IT customer support and systems management demonstrating technical acumen, problem-solving skills, and sound leadership.
JOSE A. DELGADO
293 Millenia Dr, Ponte Vedra, FL 32081
904-993-4873
arseniocu@hotmail.com
EMPLOYMENT
St. Johns County School Board
Position: Senior Technology Support Specialist
Location: Ponte Vedra Beach, FL
Date: 02/2023 -Present
Duties:
• Responsible for researching, diagnosing, and repairing computer software/hardware, phones, printers, copiers, A/V equipment, faxes, and servers.
• Remedied technological problems in collaboration with teachers, administrators, and company technicians, to resolve school IT equipment and network connectivity issues, reducing ticket times by 50% and never missing a testing deadline.
• Procured, maintained, and inventoried ~$500K in school technology equipment.
• Responsible for training teachers, media staff, and administrators on IT equipment; empowering staff and students to achieve the A rating for PV Rawlings Elementary.
Duval County School Board
Position: Technology Support Specialist
Location: Jacksonville, FL
Date: 05/2014 – 02/2023
Duties:
• Diagnosed and repaired software/hardware issues and responsible for maintaining over ~$2M in school technology equipment.
• Resolved network issues in collaboration with the network team and company technicians, to resolve equipment problems and school connectivity issues, reducing ticket times by 55%.
• Provided IT services to school personnel from 8 schools and 3 facilities. (~500 people)
• Responsible for training and mentoring new technical personnel to ensure consistency and quality control within the facilities, developing a SOP that was adopted by the District.
M&M Management
Position: Information Technology Equipment Analyst
Location: Jacksonville, FL
Date: 01/2005 -05/2014
Duties:
• Sorted, researched, and maintained all computers, monitors, printers, faxes, and phones.
• Diagnosed the viability and lifespan of computers, copiers, printers, and A/V equipment.
• Responsible for inventorying and transferring technological equipment for repair/upgrade
LANGUAGE SKILLS
Proficient in speaking & writing both English & Spanish
EDUCATION
FSCJ: Bachelor of Applied Science (B.A.S) in Information Systems Technology, 2024-present
IPOL Juan M. Castineiras: Technician in Computer Science, 2001-2005